Riverside Inn & Suites - Frequently Asked Questions

Check-in at Riverside Inn & Suites is from 3:00 PM, and check-out is until 11:00 AM.

No. You must have a valid credit or debit card on file in order to reserve a room at Riverside Inn & Suites. 

All major credit cards are accepted: Visa, MasterCard, American Express and Discover. 

No. Payment for the room(s) is made at the property at the time of check-in. The card on file is used to authorize the deposit up to 3 days before arrival. 

Yes, but only with an authorization form on file before check-in. Please contact the property directly to inquire about our authorization form. 

You may call us at (831) 426-2899 for any inquiries relating to your reservation. 

You will receive a confirmation email after booking your room(s). You may also call us directly at (831) 426-2899 to verify that we have received your reservation. 

There are several ways you can cancel or modify your reservation. In your confirmation email, there is a button that says "Modify/Cancel Reservation", click on the button and then follow the instructions to locate your reservation. You may also go to our homepage and scroll to the bottom until you see the "Modify/Cancel" button. You may also click on the following link to quickly access the reservation page: https://my.innsight.com/reservation-status


To make a group reservation, click on the "+" sign that is located between the dates and Search button. There you may select the number of rooms you'd like to book and the number of persons (adults and children) that will be staying in each room. 

You may view all our policies on the "Overview" page of our website. It is located on the left side of your computer browser. If using a mobile browser, click on the dots on the top left side to show the menu, from there you will see "Overview". You also click on the following link: https://www.santacruzriversideinn.com/overview

Yes. We ask for a $200 deposit. This is authorized on the card on file, up to 3 days before arrival.

We release the deposit on the day of check-out, after thorough inspection of the room. It takes any where between 10 to 14 working days to be reflected back on your card/bank statement. 

No. Riverside Inn & Suites is not pet friendly. Only service animals allowed. 

No, we do not have any cots or roll-away beds. 

No. None of our kitchenettes come furnished with cookware or utensils. We welcome guests to bring their own. 

Yes. We have free on-site parking. Please note, we have only one parking space available per unit/room. All suites are considered 1 unit/room. 

No, we do not have continental breakfast but we have Keurig coffe makers in all our rooms to get your morning started. 

We are 0.6 miles away from the Santa Cruz Beach and the Santa Cruz Boardwalk. Approximate driving time would be about 5 minutes and walking it would be 10 minutes. 

Riverside Inn & Suites is 0.5 miles from dowtown Santa Cruz's main street: Pacific Avenue. Approximate driving time is about 5 minutes and walking about 10 minutes. 

No, we do not have a pool or hot tub.